Política de cancelación
Subscription & Refill Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your subscription, we offer a 30-day money-back guarantee on your first order. Here's how it works.
By purchasing a subscription product from Lumexa, you agree to the terms of our Subscription / Refill Policy outlined below.
Frequency & Amount
You will be billed every 30 days at the exact amount shown during checkout. This amount may include applicable taxes and shipping fees. Charges will appear on your statement as LUMEXA.
Subscription / Refill Cancellation
- You may cancel your subscription or refills at any time before your next billing cycle, without penalty.
- Cancellations can be submitted through your account settings on our website or by contacting our customer support team at support@uselumexa.com.
- Once canceled, your subscription will not renew and no further charges will be applied.
Our Money-Back Guarantee
- If you're not satisfied with your product, you can request a full refund within 30 days of receiving your first order.
- To request a refund, simply contact our customer support team at support@uselumexa.com with your order details, and we'll take care of the rest.
- Refunds apply to the product cost; shipping fees are non-refundable.
- Because our products are consumable, you do not need to return the product to receive your refund.
How to Request a Refund
- Contact customer support at support@uselumexa.com within 30 days of receiving your order.
- Provide your order number and the reason for your request.
- Our team will process your refund and follow up with confirmation.
Exclusions
- The money-back guarantee applies to your first order within the 30-day period.
- Items purchased in bulk or on promotional discount may have different terms; please refer to the specific offer for details.
Your satisfaction is our priority, and we're here to help if you have any questions about the process.